Web Support

Ongoing maintenance, security updates, backups and priority incident response to keep your site running.

What It Is

What is. Web Support?.

Web support is the ongoing care your website needs to stay fast, secure, and effective after launch. Most businesses build a great website and then neglect it — leading to slow load times, security vulnerabilities, broken functionality, and missed opportunities. Our support plans prevent all of that.

24/7 uptime monitoring & alerts
Weekly backups with 1-click restore
Security patches & plugin updates
Monthly performance & speed audits
Priority bug fixes & incident response
Hosting management & optimization

Cloudflare

Sentry

New Relic

WP Engine

Sucuri

Pingdom

Our Experience

Proven Track Record in Web Support

We actively maintain over 60 websites, handling everything from routine CMS updates to emergency incident response. Our clients enjoy 99.9% uptime and zero security breaches.

60+

Sites Maintained

99.9%

Uptime Guarantee

<2hr

Emergency Response

0

Security Breaches

Client Benefits

What You Gain

Always Secure

Automated security scanning, firewall rules, and rapid patch deployment keep hackers out and your data safe.

Peak Performance

Regular speed audits and caching optimization ensure your site stays fast as it grows and changes.

Daily Backups

Full site backups every 24 hours with instant restore. If anything goes wrong, you're back online in minutes.

Instant Alerts

If your site goes down, we know before you do — and we're already working on a fix.

Worry-Free Updates

We handle all CMS, plugin, and theme updates on a staging site first to prevent compatibility issues.

Monthly Reports

Clear reports on uptime, speed, security status, and changes made — so you're always in the loop.

Why Work With Us

The Stormfell Difference

There are plenty of agencies offering web development. Here’s what sets us apart:

01

Proactive, not reactive

We monitor and fix problems before they affect your users. Most clients never experience visible downtime.

02

Same team that built it

When we maintain a site we built, there's no learning curve. We know every corner of your codebase.

03

Transparent monthly reporting

You always know what we did, what we found, and what's coming. No black box maintenance.

Let's Build Your Web Support Strategy

Book a free 30-minute discovery call. We’ll review your situation, answer your questions, and outline exactly how we’d approach your project.

FAQ

Frequently Asked Questions

What's included in a basic support plan?

Uptime monitoring, weekly backups, monthly CMS/plugin updates, security scanning, and a monthly report. Priority plans add faster response times and more frequent updates.

How quickly do you respond to emergencies?

Priority plan clients get a 2-hour response guarantee. Standard plan clients are typically responded to within 24 hours.

Can you support a site you didn't build?

Yes. We’ll start with a full site audit to understand the codebase, then take over maintenance from there.

Do I need to be on a support plan if my site rarely changes?

Yes — security vulnerabilities don’t wait for content updates. Even static sites need security patching and uptime monitoring.

What happens if my site gets hacked?

We handle the cleanup, malware removal, vulnerability patching, and restoration from backup. It’s included in our security response coverage.

Can I request custom changes through the support plan?

Minor text and image updates are typically included. Larger feature changes are quoted separately as development work.

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